Mediation is the parties' process. 


It is the role of the mediator to listen to all sides of the dispute, foster an environment conducive to open dialogue, challenge everyone to think critically about their position and the others in the room, and assist the parties in generating options for solutions.


As a Certified Project Manager, Ms. Gleason brings a unique approach to mediation.  This includes a commitment to understand issues and party interests before the in-person mediation begins (e.g., neutral-managed discovery, risk analysis, negotiation planning sessions, and other strategies to facilitate productive negotiations, as needed).